The tasks mentioned at this timestamp are largely administrative and not handled directly by Riverbed Technical Support. Support could be a conduit for the customer to resolve these issues, but, this is not an ideal situation. Please reference some "self service" documentation or the "Customer Success Manager" that is referred to in other videos instead of pointing the viewer directly at Technical Support.
This timestamp does reference the type of situation that would be directly applicable for a Support case. Ideally, the user should be directed to some section of the user documentation to verify that configuration parameters are correct and then contact Technical Support if the problem still exists after validating the configuration parameters.